When will I receive my items?
All items are produced and shipped from our facility within 3 to 7 business days from purchase. Standard shipping times then apply. Click the tracking information in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us: Mail: MoonMG96@gmail.com if your order hasn't arrived within the expected lead time.
Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can enter your order # in the 'track packages’ link listed in the contact section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.
Do you accept PayPal?
No
Do you accept Pre-Paid gift cards?
No,
Do you ship internationally?
Currently, we are shipping to the USA only.
How much does it cost to ship to my country?
Pricing will depend on the country where you reside and the number of items you purchase. Exact pricing can be found by clicking "Buy it now" and entering your address before completing the checkout process.
Your page is not loading; what’s happening?
Please contact us and tell us about your issue so we can fix it ASAP.
Do I keep getting an error message? What’s happening?
Please contact us and tell us about your issue so we can fix it ASAP.
I just noticed that I chose the wrong item by mistake. Can you swap my product?
Please contact us as soon as you discover you have made an error. We can make the change if we catch the issue before the item goes into production. Remember, we strive to send out your product ASAP, so act fast!
I just noticed that I chose the wrong size by mistake. Can you fix this?
Please get in touch with us as soon as you find out that you have made an error. We can make the change if we catch the issue before the item goes into production. Remember, we strive to send out your product ASAP, so act fast!
I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you discover you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
What is your return/exchange policy?
Return Instruction
If you want to return an item to moonzin.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Handbags must be returned in fitness. If the Handbags received are broken, please get in touch with Customer Service.
Exchange
to exchange a product, please contact us at Mail: MoonMG96@gmail.com
, and we will process the discussion. A 20$ restocking fee may apply
What happens if the item is "Returned to Sender"?
If your order has been listed as "undeliverable" and returned to us, we will ship the package to you at no additional cost
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we cannot replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions on your product's packing slip. Designs are meant to last after many correct items of washing. Plans are not meant to survive after being mistreated. If you believe that your product is defective, please contact us: MoonMG96@gmail.com
What do I do if I receive the wrong product or if my product is defective?
If this happens, we are genuinely sorry. Please email us at Mail: MoonMG96@gmail.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!