If you'd wish to return an item to MoonZin.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the primary packaging that came with the merchandise. All Products must be returned in fitness. If the Product received is broken, please get in touch with Customer Service.
Contact us for Returning Instructions:
Customer contact 24/7
Mail: MoonMG96@gmail.com
Address: 7158 Tannehill Dr, Pensacola, FL, 32526, United States
Shipments must be pre-dispatched employing a traceable method like USPS or insured Mail.
Please note:
Customers got to charge a fee to return the products to us. Shipping and handling charges and other costs aren't reimbursed. We cannot accept cash payments on delivery. You would like to provide a legitimate tracking number when completing the return form to process your return successfully.
Regular products are often returned for a refund, replacement, or a credit hold, while unique or custom products can only be returned for change.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you'll receive an email confirming your return is complete. If there's a refund, it will be issued within seven days. Please note that counting on the financial organization, it'll take another 3-5 working days for the credit to be credited to your account.
Have any questions?
MoonZin.com Team is happy to help!
Please email us at: MoonMG96@gmail.com
Refund Policy
Returns
We understand that there are times you'd possibly not like your Products product; we offer a 30-day window to return your Product for a refund if it is in unused and excellent condition. If you'd wish to return your item, there's a $20 restocking fee, but you'll be liable for paying the shipping back to us, so on urge refunded; you'd wish to contact us at Mail: cs@MoonZin.com before returning the item for return instructions.
Exchange
so on exchange a product, please get in touch with us at
Mail: MoonMG96@gmail.com, to which we'll process the exchange. A 20$ restocking fee may apply
Defected
If you discover your order is flawed, you'd wish to contact us at Mail: MoonMG96@gmail.com with photos of the product's product (not got to return the item). We'll immediately send a replacement Product.
Not as described or wrong Product
If you discover your order is flawed, please contact us at Mail: MoonMG96@gmail.com with photos of the merchandise. We'll provide a return shipping label once it's tracking, and we'll ship a replacement Product immediately
Change of mind:
Change of Mind isn't acceptable. No Return Or Refund will Process
Please Note! color or texture could even vary from photo as each Product is natural and handmade,
Cancel order
we usually ship the orders immediately
Therefore if you'd wish to cancel your order, please get in touch with us immediately will send involved participation by the processing department. We'll not guarantee that you'll always return the charge once you have received
* All refunds will be issued after receiving the returned Product and inspected. It will take up to 7 days to reflect in your checking account. We try hard to form our customers satisfied
Customer contact 24/7
Mail: MoonMG96@gmail.com
Address: 7158 Tannehill Dr, Pensacola, FL, 32526, United States